O’z DSt 3296:2018 PDF

Full title and description

O’z DSt 3296:2018 — "Tourism services. Hotels and similar accommodation facilities. Classification system." State standard of the Republic of Uzbekistan that defines a classification (rating) system and minimum technical, sanitary, staffing and service requirements for hotels and other types of public accommodation.

Abstract

This standard establishes a unified classification system for hotels and similar accommodation facilities in Uzbekistan. It sets minimum requirements for the adjacent territory, buildings, premises and guest rooms, technical equipment and sanitary-hygienic provisions, staffing and information support, and the delivery of accommodation services. The standard was published and brought into force in 2018 and was intended to replace older national/regional rules such as the former GOST-based rules in this area.

General information

• Status: Superseded — replaced by O’z DSt 3296:2023 (new score-based classification) which entered into force in 2023.
• Publication date: Approved 7 February 2018; came into effect 1 August 2018.
• Publisher: Agency for Standardization, Metrology and Certification of the Republic of Uzbekistan (Uzstandart) / national standardization authority.
• ICS / categories: 03.200.01 (Leisure and tourism in general); 03.080.30 (Services for consumers) — tourism and accommodation related classifications.
• Edition / version: First edition — 2018.
• Number of pages: Approximately 20 pages (published national standard document).

Scope

O’z DSt 3296:2018 applies to hotels and similar accommodation facilities (including hotels, motels, apart-hotels, apartment complexes offered for short-term public accommodation, boutique hotels, spa hotels and other comparable establishments). The standard defines classification criteria and minimal mandatory requirements for external territory and access, building condition, guest rooms and public areas, equipment and furniture, technical systems, sanitary and hygiene provisions, staffing levels and qualifications, guest information and service provision. It was intended for use by tourism authorities, certification bodies and accommodation operators for assigning categories and for inspection/certification tasks.

Key topics and requirements

• Classification system and categories for accommodation facilities (star-rating framework used in the 2018 standard).
• Requirements for adjacent territory, access, parking and safety provisions.
• Building and room standards: minimum room types, sizes, furnishings and sanitary equipment.
• Technical and engineering requirements: heating, ventilation, water supply, fire safety and communication systems.
• Staffing: minimum personnel numbers, functional responsibilities and basic qualification/competence expectations.
• Information and guest service requirements: guest information, signage, reservation and reception services, complaint handling.
• Hygiene, cleaning and sanitary standards for rooms and public areas.
• Mandatory vs. optional criteria: which provisions were essential for classification and which provided additional (bonus) points under the system defined in 2018.

Typical use and users

Used by national and regional tourism authorities, hotel operators and management companies, certification and inspection bodies, investors and developers assessing compliance or designing new accommodation facilities, and consultants working on hotel classification, licensing or market-entry. Also relevant to hotel chains and independent properties preparing for official category assignment prior to 2024-era incentive or financing programs.

Related standards

Related documents include the national general accommodation requirements O’z DSt 3220:2017 (Tourism services — Accommodation facilities — General requirements), the previous GOST-based classification documents the 2018 standard replaced, international hotel/accommodation standards such as ISO/TC 228 outputs (for example ISO guidance on hotel terminology and service requirements), and the successor national standard O’z DSt 3296:2023 (score-based classification system introduced in 2023).

Keywords

hotel classification, accommodation, tourism services, star rating, Uzbekistan standard, Uzstandart, rooms, sanitation, staffing, certification, O’z DSt 3296:2018

FAQ

Q: What is this standard?

A: O’z DSt 3296:2018 is a national state standard of Uzbekistan setting out a classification system and minimum requirements for hotels and similar accommodation facilities (title in English: "Tourism services. Hotels and similar accommodation facilities. Classification system"). It was approved in February 2018 and took effect on 1 August 2018.

Q: What does it cover?

A: It covers classification criteria and mandatory minimums for site/adjacent territory, building and room conditions, technical equipment, sanitary and hygiene measures, staffing and service/information provision for public accommodation establishments. The standard aimed to standardize how accommodations are rated and inspected nationwide.

Q: Who typically uses it?

A: Tourism authorities, accommodation certification and inspection bodies, hotel operators and owners, investors/developers, consultants and auditors involved in hotel licensing, quality control and category assignment.

Q: Is it current or superseded?

A: Superseded. O’z DSt 3296:2018 was replaced by a new national standard O’z DSt 3296:2023 (a score‑based classification system) which was adopted in 2023 and came into force later that year; from the effective date of the 2023 standard the 2018 edition is no longer in force.

Q: Is it part of a series?

A: Yes — it forms part of Uzbekistan’s set of tourism and accommodation standards. It should be read together with O’z DSt 3220:2017 (general accommodation requirements) and other national and international guidance on tourism services and hotel classification.

Q: What are the key keywords?

A: Hotel classification, star rating, accommodation facilities, tourism services, standards, Uzbekistan, Uzstandart, rooms, staffing, sanitation, certification.